If you do not find the answer to your question here, or you just want more information on our products, please call us on 01929 427676 or send an email to

1. Where are you located?

We are based on the South coast of Dorset in a picturesque town called Swanage. Our workshop is located at Godlingston Manor. A National Trust farm nestled under the Purbeck Hills. You are more than welcome to drop by, just let us know you are coming.

2. What timber do you use?

At Fantails Garden Furniture we pride ourselves in using the right timbers for our furniture. We use PEFC certified Western Red Cedar in our Adirondack Chairs, Swing Seats, Foot stools and Tables. The PEFC certification means the timber can be traced back to the original tree in the forest in Western Canada. The PEFC aims are:

“The stewardship and use of forests and forest land in a way, and at a rate, that maintains their biodiversity, productivity, regeneration capacity, vitality and their potential to fulfil now and in the future, relevant ecological, economic and social functions at local, national and global levels and does not cause damage to other ecosystems.”

Western Red Cedar is one of the most durable timbers in the world. It has an aromatic fragrance which can be retained for long periods of time and it also contains a natural preservative which is resistant to fungal attack. The durable wood is soft and ideal for outside use, such as garden furniture, shingles, canoes, green houses and cladding.

Some native tribes living on northwest coast of America depended extensively on the tree, not only making wooden objects but also using the bark and roots for domestic items such as ropes, blankets and even clothing; while the wood was used in the curing and cooking of fish.

We also use FSC certified Treated European Redwood in our Pergola Frames and as an alternative to Western Red Cedar in our Adirondack Chairs, Swing Seats, Foot stools and Tables.

FSC forest management certification confirms that the forest is being managed in a way that preserves biological diversity and benefits the lives of local people and workers, while ensuring it sustains economic viability. FSC-certified forests are managed to strict environmental, social and economic standards.

The redwood is milled to our own specifications and then treated using a special pressurized system where the preservative is forced into the wood fibres. This ensures the preservative penetrates all the way through the wood.

3. Where can I see your products?

You can view some of our garden furniture on display at Holme Nurseries in Wareham, the Old Piggery Garden Centre in Poole, and at our garden by prior appointment.

4. How long are your products guaranteed for?

All of our products are carefully inspected for defects before they are sent to our customers and because of this we guarantee our furniture for 5 years from any structural defects. All parts can be replaced. Just get in contact and we can help find a solution. For peace of mind our furniture generally lasts over 15 years if looked after. A great investment.

5. What payment options do you offer?

We accept payment via BACS (online bank transfer). On completion of your purchase, you will receive an order number, as well as our bank details. Please use your order number when making the bank transfer, for ease of reference.

6. What delivery options do you offer?

Most of our furniture includes standard tracked delivery. This means the products are shipped flat-packed and usually take 3 days to arrive. A bonus with our carrier is you don’t need to be in when the delivery arrives. Just have a safe place for it to be left. There are also the usual options of Next Day, Saturday, etc. You will need to contact us to place the order.